Kimi Account Deletion Agreement

Before applying to delete your Kimi account (the “Account”), please read this Agreement carefully, paying particular attention to the provisions concerning the consequences of account deletion, the processing of data, and paid entitlements.

This Agreement sets out the matters relating to the deletion of your Kimi Account. Any matters not addressed herein shall be governed by the Kimi User Service Agreement, the Kimi Privacy Policy, and the Kimi Paid Services Agreement.

Account deletion is different from logging out. If you merely wish to log out of your current session, switch accounts, or stop using the current device, please use the log-out function.

After you submit an account deletion request and complete identity verification, your Account will enter a fifteen (15)-calendar-day cooling-off period. If you log in to the Account through any interface during the cooling-off period, including, without limitation, the Web, App, mini programs, or plug-ins, you will be notified on the relevant page that the Account is pending deletion. If you follow the prompts to log out of the current session, the cooling-off period will continue to run and the deletion request will remain unaffected. If you follow the prompts to revoke the deletion request, or log in to the Account again during the cooling-off period after logging out, the deletion request will be automatically revoked and the Account will return to normal use. If you do not revoke the deletion request before the cooling-off period expires, the deletion of the Account will be completed.

Once the deletion of the Account has been completed, it cannot be revoked, and the data and paid entitlements associated with the original Account cannot be restored. Please ensure that you fully understand the relevant consequences before carefully deciding whether to proceed.

To protect the security of your Account, when applying for account deletion, you must complete identity verification, including verification by code, and confirm your intention to delete the Account in accordance with the on-page prompts. Do not disclose to any other person any verification code used in connection with the account deletion process.

If you did not initiate the deletion request or suspect that your Account is being used by another person, please cease the relevant operation and contact Kimi’s official customer support at [email protected]. If you are unable to complete identity verification, you may also contact customer support for assistance.

Once the deletion of the Account has been completed, you will no longer be able to log in to or use services provided for the Account, and data associated with the Account, including conversation history, will be irretrievable. Please save any content you may need before deleting the Account. Deleting the Account will not release you from or reduce any liability arising from activities conducted through the Account before its deletion.

We will process your personal information in accordance with applicable laws and regulations and the Kimi Privacy Policy. Where we are required by law to retain certain information, we will fulfill the applicable retention obligations. Where deletion or anonymization is technically difficult to achieve, we will restrict the processing of such information to storage and the implementation of necessary security safeguards.

Once the deletion of the Account has been completed, all entitlements associated with the Account will terminate, and any unused balance or credits (including but not limited to membership credits, extra usage credits, and complimentary credits) can no longer be used or restored. Please check the remaining term of your membership and the status of any other paid entitlements before deleting the Account.

Any refund of fees already paid, and any other related matters, will be handled in accordance with applicable laws and regulations, the Kimi User Service Agreement and the Kimi Paid Services Agreement, and the rules of the applicable purchase channel. Deleting the Account does not, in itself, constitute the submission of a refund request or mean that any refund has been approved.

If you have enabled automatic renewal, please check and confirm that it has been cancelled before deleting the Account. Where necessary, please cancel it through the original purchase channel or payment platform. If you have any questions, please contact customer support for confirmation before proceeding.

If you have any questions regarding account deletion, please contact us through the official Kimi customer support email address at [email protected] before submitting a deletion request.

When you voluntarily complete identity verification and click the "Delete account" button in accordance with the on-page prompts, you acknowledge that you have read and understood this Agreement and are voluntarily applying to delete your Account.

By clicking the "Delete account" button, you confirm that you are requesting the deletion of your Account and that you understand the consequences of doing so, including that your data cannot be restored and that your paid entitlements will terminate.