Help CenterMembershipMembership9 articlesMembership Subscription Benefits OverviewMember Credit Updates and Usage RulesHow does the shared credit pool work?How are credits calculated?Credit refresh rulesWhat happens when credits run outHow is membership billed, and what is included in each plan?Subscription Options and PricingPlan BenefitsCredit DetailsCredit FAQRelated AgreementsMembership Benefits: Activation and Status CheckMembership benefits not activatedWhere can I check my remaining credit?Plan Upgrades and DowngradesHow is the price difference calculated for an upgrade?Subscribed to the wrong plan and want to upgrade or downgrade?What if I can’t upgrade?Cancel Auto-RenewalHow do I cancel a recurring subscription?Payment IssuesWhy isn’t my membership active after the payment agreement was set up?What should I do if payment fails?What should I do if I was charged automatically by mistake?Are paid services refundable?Notice on Purchases by MinorsKimi Membership InvoicingMembership Support Contacts