FAQ

9 articles

How do I contact Kimi Support?

Human support (WeCom)Email support In-product feedback Response quality feedback

What can Kimi do?

Can Kimi search the internet and browse webpages?Can Kimi operate my computer desktop?Can Kimi generate images, videos, and voice?Can Kimi write code, build websites, and create PPTs and spreadsheets?What files can Kimi process?Does Kimi have memory?Does Kimi support multiple languages?How much content can Kimi process at once?

Messages won’t send / a red circle appears?What if a chat exceeds 200,000 Chinese characters?Seeing the “Let’s switch topics” prompt?Getting the reply “Kimi is a little tired”?Why can’t I download PPT/Word/Excel files from a chat?How do I delete a single conversation?After I delete a conversation, is the share link still accessible?What should I do if I uploaded sensitive information by mistake?Is any data retained after deletion?

What are the differences between Kimi, Kimi Work, Kimi Code, and Kimi Claw? Which one should I use?

Differences at a glance Which one should I use?Which membership plan should I choose?

How to Choose: K2.6 / K3 / K3 Cluster, Reasoning Effort, and Agent

Three Model Options Reasoning Effort: Standard / Advanced / Extreme Agent and Agent Cluster Which One Should I Choose?FAQ

Mobile Number and Profile

Can I change my bound mobile number?How can I change my bound number if the original mobile number has been deactivated?Not receiving the SMS verification code?How do I change my profile and avatar?

Account Suspension and Appeals

Why was my account suspended?

Account and Data Deletion

How do I delete my account?Will conversations I manually delete still be retained?Can mistakenly deleted chat history be recovered?What happens to my data after account deletion?

Data Usage and Sharing

Will my conversation data be used for model training?How do I opt out of model training?What happens after I opt out of model training?Is my data shared with third parties?Where is my data stored? Is it secure?Will enterprise users' data be used for model training?