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Membership

10 articles

Membership Subscription Benefits
Membership Credit Updates and Usage Rules
What is a shared credit pool?How are credits calculated?Credit refresh rulesWhen credits run out
How is membership billed, and what is included in each plan?
Subscription Options and PricingPlan BenefitsCredit DetailsCredit FAQRelated Agreements
Membership Benefits: Activation and Status Check
Membership benefits not activatedWhere can I check my remaining credit?
Plan Upgrades and Downgrades
How is the price difference calculated for an upgrade?Subscribed to the wrong plan and want to upgrade or downgrade?What if I can’t upgrade?
Extra Usage Pack: Purchasing Additional Usage
Top-up entry pointsEnable and manageBilling and rulesCheck usageDo Kimi on the web and Kimi Code use the same Extra Usage Pack wallet?Which is deducted first: Extra Usage Pack, bonus credits, or membership credits?Can I continue using Kimi after reaching a credit limit or being rate-limited?Can unused balance be carried over to next month?Does the Extra Usage Pack support enterprise plans?Can I get an invoice for Extra Usage Pack top-ups?Will my balance be refunded after I close my account?
Cancel Auto-Renewal
How do I cancel a recurring subscription?
Payment Issues
Why isn’t my membership active after the payment agreement was set up?What should I do if payment fails?What should I do if I was charged automatically by mistake?Are paid services refundable?Notice on Purchases by Minors
Kimi Membership Invoicing
Membership Support Contacts