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Kimi Membership Support Contacts

If you have a membership-related issue, you can get help through the channels below.

Dedicated Support for Paid Members

Email: [email protected]

For issues such as:

  • Membership benefits not received
  • Payment or deduction errors
  • Help with plan upgrades or downgrades
  • Invoice requests

Emails from paid members will be prioritized. Please include your account information and screenshots of the issue so we can identify the problem more quickly.

General Support

Email: [email protected]

For issues such as:

  • Questions about product features
  • Technical issues during use
  • Account-related issues (non-payment)
  • Feature suggestions and feedback

In-Product Feedback

You can also submit feedback directly in Kimi:

In-product feedback entry point
  • Web version: Click the “Feedback” button in the lower-left corner of the page, describe your issue, and submit it.
  • Mobile App: Go to “Me → Help & Feedback”, then tap “Report an Issue”.

In-product feedback automatically includes your device and account information, which helps us troubleshoot faster.