How do I contact Kimi Support?
Choose the channel that matches your issue so we can help you faster.
Human support (WeCom)
Follow the WeChat Official Account “月之暗面Kimi”, then tap “Contact Us” → “Contact Support” in the bottom menu to find the official WeCom human support team.
Email support
| Issue type | |
|---|---|
| Paid membership issues (benefits not received, abnormal payment deductions, upgrades or downgrades, fapiao/invoices, etc.) | [email protected] |
| General questions (product feature inquiries, technical issues, non-paid account issues, feature suggestions) | [email protected] |
| Account appeals / Complaints and reports | [email protected] |
| Kimi API developer support | Log in to Kimi Open Platform to check support contact details and developer communities |
When emailing us, please include your account information (registered mobile number or email address) and screenshots of the issue. Emails from paid members will be prioritized, helping us locate the problem more quickly.
In-product feedback
You can also submit feedback directly in Kimi. The system will automatically include your device and account information to help us investigate:
- Web: click “Account → User Feedback → Help & Feedback” in the lower-left corner.
- Mobile App: go to “Account → Settings → Feedback”.
Response quality feedback
If you’re not satisfied with a response, click “👎” below it and briefly describe the issue type and the specific problem. Your feedback helps us keep improving.
For membership-related issues, you can also see Membership issue contact information. For media enquiries, please email [email protected].