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Kimi Business FAQ

What types of teams is Kimi Business suitable for?

Kimi Business is suitable for small and medium-sized businesses with team collaboration needs, particularly those requiring seat management, higher usage limits, and data security protection.

Can a user join multiple enterprises?

Yes. Each user can join up to 10 enterprise organizations, independently occupying seats in different organizations.

How soon can members use benefits after joining?

Benefits activate immediately upon accepting the invitation. Members who join with an unassigned or newly added seat receive the full quota for the current period.

Can seats be added during the subscription period?

Yes. Administrators can add seats at any time during the subscription period, with pricing prorated based on the number of days from the seat addition date to the subscription expiration date. Added seats share the same expiration date as the original subscription.

Can the administrator role be transferred?

The current version does not support self-service administrator transfer. Please contact customer service if you need to change the administrator.

Customer Service Email: [email protected]

How do I pay via enterprise bank transfer?

Enterprise bank transfer is supported. Follow these steps:

  1. Select Payment Method

    After scanning the QR code, enter the payment page and click the dropdown arrow to expand the payment method list.

  2. Switch to Enterprise Payment

    Select the "Switch to Enterprise Payment" option.

  3. Add Payment Enterprise

    Enter the corporate bank account name and click "Confirm".

  4. Complete Transfer

    Copy the receiving account number, account name, receiving bank, and amount information. Complete the transfer via your banking app, then return to the page to check the payment status after 1–5 minutes.

Note: The receiving account number is for this transfer only and does not need to be retained. The transfer amount must match the order amount (example: ¥14,900.00). Funds for failed orders due to non-compliant transfers will be refunded within 24 hours. For questions, please contact customer service at [email protected].

Why does Kimi Business show as not a member in the App or desktop client?

Currently, the Kimi App and desktop client do not support Kimi Business enterprise features — they only support personal memberships. To access enterprise benefits, please visit kimi.com in a desktop browser, log in, and switch to the enterprise workspace via the avatar / workspace switcher.

The personal and enterprise versions are completely independent. If you have already subscribed to a personal membership, you can continue to use personal membership benefits in the App and desktop client as usual.

Where can I find Kimi Business agreements, compliance, and security information?

For questions about Kimi Business authorization, agreements, compliance, security, paid subscriptions, seats, fees, data protection, risk disclosures, and liability limitations, please refer to the official Kimi Business Service Agreement.

For enterprise contracts, authorization documents, compliance materials, or other security-related documents, please contact sales or customer service.