Common Issues and Troubleshooting

If you can't find the Slides feature entry point, can't open a generated presentation, or notice something abnormal with the downloaded file, try the following troubleshooting steps.

Kimi Slides Access

1. Web: Open kimi.com, click the Slides shortcut below the chat input box, or visit Kimi Slides directly.
2. App: Open the Kimi app and tap the Slides button in the toolbar below the input box.
3. Agent Mode: Describe your presentation needs directly in general Agent mode, and Kimi will automatically invoke the Slides generation capability.

What to Do If Adaptive Mode Slides Generation Gets Stuck

Kimi Slides generation may get stuck in the following situations:

• Task interrupted during generation: Click the bottom-right button to continue the task, and the model will resume completing your presentation.
• Task cancelled: This is usually caused by a Kimi Slides generation failure. Simply start a new chat and enter the same task instructions to try again.

Adaptive Mode Slides Pop-up Cards and Preview Issues

Once the model finishes creating your presentation, a message at the end of the conversation will prompt you to "Click the card below to preview," and a Slides card will pop up. Click the card to enter the Slides editing page.

If clicking the Slides card fails to open the editing page, try refreshing and reopening the page. If the issue persists, clear your browser cache and try again.

Slides Card Failed to Pop Up

• Open the same conversation in another browser (e.g., Chrome, Safari, Firefox) to check if the Slides card displays properly.
• Log in to the same account on the mobile app or another computer to check whether the conversation contains the Slides result.
• If the Slides card still fails to appear across multiple browsers and devices, please follow the Bug Feedback Guidelines below to submit feedback, and start a new chat to regenerate.

Slides Preview Is Blank or Styling Is Broken

• Use the latest version of mainstream browsers such as Chrome, Edge, or Safari.
• Check that your network connection is stable, since the Slides preview requires loading online resources.
• Try switching browsers or using incognito/private mode to rule out interference from browser extensions.

How to Download Slides

• Web: In the Slides editor, click the [Download] button in the top-right corner, then click Confirm to start downloading the file. If you encounter any issues with the download, please check that your network connection is stable, or try switching browsers.
• App: Once your Slides are generated, tap [Export] to share to other apps.

Can't Open Slides After Downloading

• Web: Try refreshing the page and reopening it; if it still won't open, clear your browser cache and try again.
• Can't open after downloading: Make sure you use software that supports the .pptx format, such as Microsoft PowerPoint or Keynote. Some older versions of office software may not be compatible.
• File is 0 KB or corrupted: This usually results from an issue during the generation process. Please start a new chat and regenerate.

Bug Feedback Guidelines

If the above methods don't resolve the issue, please submit feedback via the in-product 👎 feedback channel or send an email to [email protected]. To help us locate the issue faster, please provide the following information as much as possible:

Feedback Entry Points

Web: Bottom-left corner of the official website: Account → User Feedback → Help & Feedback

Slides Results Page: Click the 「☰」 menu button in the bottom-right corner of the Slides results page → 「User Feedback」 → 「Slides-Specific Feedback Entry」 to enter the Slides feedback page and fill in the information.