Account & authentication
Frequently asked questions about Kimi API developer accounts, verification, and authentication.
Can a personal account get a business invoice?
A personal account cannot directly receive a business invoice. If you need a business invoice, first upgrade your account to an organization account. Once verified, you can request invoices under your organization's name.
How do I upgrade from a personal account to an organization account?
- Log in to the platform.kimi.ai console.
- Go to Account Settings → Verification.
- Select Organization Verification and fill in the required information.
- Submit for review — once approved, your account will be automatically converted.
Existing balance and usage data are preserved after the upgrade.
Difference between personal and organization verification
| Aspect | Personal | Organization |
|---|---|---|
| Invoice Type | Personal invoice | Business / VAT invoice |
| Rate Limits | Standard | Eligible for higher quotas |
| Business Contracts | — | Contract signing available |
| Volume Discounts | — | Available upon request |
| Technical Support | Standard | Priority support |
How to appeal account suspension?
If your API account has been suspended for a policy violation:
- Send an email to [email protected] with the subject line "API Account Appeal".
- Include your account information (registered email address) and a description of your appeal.
- The team will review and respond within 1–3 business days.
Support Email: [email protected]
How to change registered email?
To change your registered email, contact support:
- Send an email to [email protected] with the subject line "Email Change Request".
- Provide both your current and new email addresses.
- Identity verification may be required to ensure account security.
Benefits of completing verification
- Higher Rate Limits: Verified users are eligible for higher API call rates.
- Full Feature Access: Some advanced features may only be available to verified users.
- Invoice Support: Verified accounts can request invoices.
- Technical Support: Verified users receive higher-priority technical support.