Need help? Here's how to reach us.
Billing & membership support
Email: [email protected]
Best for:
- Credits not appearing after purchase
- Payment or charge issues
- Plan upgrades, downgrades, or cancellations
- Invoice requests
Paid members receive priority response. Please include your account email and any relevant screenshots to help us resolve your issue faster.
General support
Email: [email protected]
Best for:
- Product feature questions
- Technical issues while using Kimi
- Account-related questions (non-billing)
- Feature requests and feedback
In-product feedback
You can also submit feedback directly inside Kimi:
- Web: Click the Feedback button in the bottom-left corner, describe your issue, and submit.
- Mobile: Go to Profile → Help & Feedback → Submit Feedback.
In-product reports automatically attach your device and account context, which helps us diagnose issues faster.