Payment issues - Kimi Help Center

Running into trouble with billing? Here are the most common scenarios and how to resolve them.

Signed up but not a member?

If you completed the checkout flow but your membership hasn't activated:

Issue	Solution
Authorization ≠ charge	Some payment methods require a separate authorization step. Check your bank or card statement to confirm the charge actually posted
Processing delay	Payments can take a few minutes to clear. Refresh the page after a short wait
Wrong account	Make sure you're signed into the same Kimi account you used at checkout

If the charge has posted but your membership still isn't active, email [email protected] with your payment receipt.

Common causes and fixes:

Cause	Fix
Insufficient funds	Ensure your account or card has enough balance
Card limit	Your bank may enforce per-transaction or daily limits. Contact your bank or try a different payment method
Network issue	Check your internet connection and retry
Payment provider maintenance	Occasionally a provider is temporarily unavailable. Try again later
Fraud protection	Your bank may block the transaction for security reasons. Contact them to authorize the charge

If the problem persists, email [email protected] with a screenshot of the error.

If you see an unrecognized charge from Kimi:

Check your subscription — Sign in to Kimi and review your active subscriptions. You may have an auto-renewing plan you forgot about
Trial conversion — If you started a free trial and didn't cancel before it ended, the system automatically converts it to a paid subscription
Review payment authorizations — Check your Apple ID, Google Play, or card settings for recurring Kimi charges
Cancel if needed — See Cancel Subscription to stop future charges

If you believe the charge is unauthorized, email [email protected] immediately and we'll investigate.